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Wedding Wednesday: The Engagement Party

Engagement Tea Party – Saturday 19th September 2015 Last Saturday we held our engagement party at our house, we spent the day with around ...

31/05/2011

Lush Customer Service.

Just thought I'd let you guys know about some excellent customer service I experienced this week from Lush. I bought the Cupcake face mask recently as the SA recommended it for my oily blemishy skin and it made me break out like a mofo and also it really burned my skin when I had it on, so I contacted customer services and asked them whether this is normal. They replied to my email the next morning with a very informative reply about why my skin might have reacted in this way a full list of the ingredients and an offer of some free stuff to compensate for my skin troubles! Everyone loves free stuff don't they? Here is what they sent:





Well done Lush! Thanks for being helpful in sorting my skin drama out! I love the things that I was sent, if you would like reviews on anything let me know!

4 comments:

  1. ooo wow how exciting! although rubbish that you had to go through a bit of an ordeal to get here, they really do look like they've done their best to put things right :) i've always had good experiences with lush actually. last year when organising a charity beauty night, we wanted to get lush on board and they were excellent! the nearest shop to where i live is about 45 minutes away, yet they still drove down, offered lots of free gifts and deals, did demonstrations and gave us things for the raffle. glad you got some goodies! :)

    www.veritalane.blogspot.com

    x

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  2. Izzyroxyoursox1131 May 2011 at 09:35

    Thats nice of them :) x

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  3. That is the most amazing customer service ever! Woah I'm so jealous

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  4. Very thoughtful of them! I wish more companies were like that.

    I'm sorry you had to go through a reaction, but at least they helped you and explained why it may have been happening!

    -Candice :)

    ReplyDelete

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